When refueling vehicles with petrol or diesel, it’s crucial to ensure a hassle-free and accurate filling process. Whether at a petrol pump or a gas station, consumers must keep several key points in mind to safeguard their interests and ensure a fair and precise transaction.
- Meter Reading: Always start by checking the meter reading on the dispensing machine. The meter should indicate 0.00 before the fueling process begins. This initial reading assures consumers that the system is reset and ready to dispense the correct quantity of fuel.
- Verification Certificate Display: A key indicator of reliability is the display of the Verification Certificate of the Dispensing Machine. This certificate should be prominently exhibited at the fuel station. It signifies that the machine has been verified and approved by regulatory authorities, assuring consumers of its accuracy and compliance with standards.
- Confirm Delivered Quantity: Consumers hold the right to verify the quantity of fuel dispensed into their vehicles. Petrol pumps often provide a 5-liter can for this purpose. Consumers can request the fuel to be dispensed into this can to cross-check the quantity they receive against the volume indicated on the machine’s display.
- Lodge Complaints or Doubts: In case of any uncertainty or discrepancy during the refueling process, consumers are encouraged to take action. They can file complaints or register doubts with the Legal Metrology Officer or in the complaint register available at the petrol pump. Additionally, consumers can seek guidance or report issues via the National Consumer Helpline by dialing 1915.
The significance of these considerations lies in empowering consumers with the knowledge and tools to ensure a fair and accurate fueling experience. Being vigilant and proactive about these aspects not only protects consumers from potential malpractices but also contributes to fostering transparency and accountability within the fueling industry.
This guide aims to educate and remind consumers about their rights and the steps they can take to safeguard their interests during the petrol or diesel refilling process. By staying informed and assertive, consumers can play an active role in upholding standards and ensuring a trustworthy fueling experience at petrol pumps and gas stations.